RETURNS & EXCHANGES PORTAL
1. Start Your Return
Begin the process by:
- Entering your order number
- Providing the email used for purchase
- Selecting items to return
2. Return Options
Choose between:
- Refund: Money back to original payment
- Store Credit: Instant digital credit
- Exchange: For different size/color
3. Return Policy Summary
- 30-day window from delivery date
- Items must be unworn with tags
- Original packaging preferred
4. Return Methods
- Prepaid Label: $6.95 deducted from refund (US only)
- Self-Ship: Use your preferred carrier
- In-Store: Free returns at Allie Egan boutiques
5. Tracking Your Return
Monitor your return status:
- Real-time updates in your account
- Email notifications at each stage
- Refund confirmation when processed
6. International Returns
Additional requirements:
- Customer pays return shipping
- Mark as “RETURN” on customs forms
- Original duties/taxes non-refundable
7. Damaged Items
Special process for:
- Defective merchandise
- Wrong items received
- Shipping damage claims
(Contact us within 7 days)
8. Holiday Exceptions
Extended deadlines:
- Purchases Nov 1-Dec 24
- Return by Jan 31
Access your return portal at: allieegan.com/returns